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Your Financial Failure Protection

For all bookings confirmed by The Golf Travel People Ltd from the 15th February 2021:

How Your Holiday is Protected

We protect your money with Protected Trust Services.  This means that all your hard earned money goes into a separate trust account and is only used for your booking.

  1. Book your trip with us, a trusted PTS operator
  2. Your money is held with independent trustees in trust for your peace of mind
  3. Independent trustees allocate your money to pay for your specific booking

How Does PTS Offer Consumer Protection?

  • PTS offers all member companies a trust account and insurance model which ensures all consumer money is fully protected.
  • PTS members are fully package travel regulation compliant.
  • All consumers can check the PTS membership of a company prior to booking. Simply contact PTS directly for peace of mind.
  • If a consumer has any concerns about the allocation of their monies and the holiday supplied by a PTS member they can contact PTS directly.
  • PTS is FCA registered to ensure trust and confidence when booking with any PTS member.

www.protectedtrustservices.com

Protected Trust Services Ltd (company number 06181223)
All funds deposited with PTS via The Golf Travel People Ltd are securely held in the UK

For package travel bookings confirmed prior to the 15th February 2021:

Golf de la Luz Ltd t/as The Golf Travel People is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ” The Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with Golf de la Luz Ltd t/as The Golf Travel People are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Golf de la Luz Ltd t/as The Golf Travel People. This insurance has been arranged by Towergate Travel through Zurich Insurance PLC.

Claims

In the unlikely event of Insolvency, you must Inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.

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